Cancellation Policy

Thank you for shopping with Thokkukadai. We are committed to providing authentic thokku, premium masalas, quality spices, and cold-pressed oils with a seamless shopping experience.

We understand that plans can change. This Cancellation Policy explains the terms for cancelling your order.


1. Applicability of Policy

1.1 Agreement

By placing an order with Thokkukadai, you agree to the terms outlined in this Cancellation Policy.

1.2 Policy Updates

Thokkukadai reserves the right to modify or update this policy at any time. Any changes will be posted on this page.


2. Order Cancellation

Before Dispatch

  • Orders can be cancelled only before they are dispatched.
  • Cancellation requests should be submitted as soon as possible after placing the order.
  • Approved cancellation requests are typically processed within 1–2 business days.
  • Once an order has been dispatched, it cannot be cancelled.

How to Cancel

To request a cancellation, please contact our Customer Support:

Phone: +91 90258 65011

Email: franchise@thokkukadai.com

Website: www.thokkukadai.com

Please provide your Order ID, Name, and Registered Mobile Number to help us process your request quickly.


3. Refund for Cancelled Orders

  • If your cancellation request is approved before dispatch, the refund will be initiated within 5–7 business days.
  • The refund will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

4. Cancellation by Thokkukadai

In certain situations, Thokkukadai reserves the right to cancel an order, including but not limited to:

  • Product is out of stock
  • Payment failure or verification issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorized transactions
  • Delivery location is not serviceable

If an order is cancelled by Thokkukadai after payment has been received, a full refund will be processed to the original payment method.


5. Contact Us

If you have any questions regarding this Cancellation Policy, please contact us:

Thokkukadai – Customer Support

📞 Phone: +91 90258 65011

📧 Email: franchise@thokkukadai.com

🌐 Website: www.thokkukadai.com